City reminds tenants to make payments over festive period

14 December 2020

The City of Cape Town reminds tenants to continue making their rental payments over the festive period. Due to the COVID-19 resurgence, please consider the alternative convenient payment options.

Due to the COVID-19 second wave, the City urges tenants to please make use of the convenient online options to pay their rental monies and to phone an office ahead of time to make an appointment if they really need to visit in person.

Our housing offices will be closed on some days over the coming weeks due to the public holidays.

The City thanks many of its residents for making their rental payments diligently this year, despite facing the added pressure brought on by the COVID-19 pandemic. The City uses the income from rental payments to maintain its rental units. The City also makes allowance for residents who are unable to pay and we encourage those who are in financial difficulties to approach the City to apply for the available relief.

Residents should make an appointment before visiting an office during the festive period. They may do so by phoning the relevant housing office ahead of visiting in person. This assists with managing high volumes, especially on busy days and helping us all to adhere to COVID-19 health and safety requirements. We thank our customers for their patience during this time.

‘The City appreciates the efforts made by tenants who have made regular rental payments during this extremely difficult year for us all. The income from these payments is used for the important maintenance and upgrades the City has done and will do in the future. The City’s rental units are located across the metro and are home to more than 39 000 tenants and their families. As a landlord, the City has the responsibility to maintain and upgrade its rental stock partly with the income received from rent money. To this end tenants are required to pay their rent diligently to ensure a sustainable future for all residents. Our Public Housing Department has spent close to R1 billion in maintenance and upgrades to its Community Residential Units (CRUs). This includes the intricate work on fixing and replacing staircases and urgent work continues.

‘We urge tenants who are struggling to make payment to make the necessary arrangements with the City so that the amount in arrears may be paid off. It is then important to make regular payments to ensure that the relief granted and the arrangement made is not cancelled and to avoid debt management actions,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.

City housing office contact details are as follows:

For accounts and City-rental payments:

• Online: www.easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
• ATM: contact your bank to add the City as an ATM beneficiary

Please remember:
No mask, no entry at all City facilities.
Please make use of the City’s convenient online account and service offerings to reduce the spread of COVID-19.

A number of transactions can be completed at the offices including:

• logging service requests such as maintenance
• applying for indigent relief grants
• making arrangements for debt repayment on accounts
• applying for transfer of tenancy
• signing of lease agreements
• applying to renew lease agreements
• the use of the free call lines in foyers

What to expect when visiting an office:

• COVID-19 screening at the entrances
• Limited number of customers allowed in at a time, if applicable
• Only customers wearing masks will be allowed entry into our offices
• Social distancing is required and must be adhered to
• Limited daily transactions, please make an appointment
• The elderly and disabled will be given preference

Contact us:
Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927

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Published by:
City of Cape Town, Media Office